Emotional Intelligence

“Be not disturbed at being misunderstood; be disturbed rather at not being understanding.”

Chinese Proverb

Much has been discovered in the past 30 years on Emotional Intelligence and countless studies show its incredible role in an individual’s success. It has been shown that, Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill. Consider the following selection of quotes and studies:

“Comparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.”

Daniel Goleman

Sales people hired based on emotional skills for a furniture retailer had half drop-out rates in comparison with those who were hired with the old company hiring process.

Hay/McBer Research and Innovation Group, 1997

Software developers are generally highly competent on the IQ part which is perhaps why they can benefit greatly from EI training. Software developers who received EI or were good at emotional skills could develop software three times faster than others.

A number of sales agents at L’Oreal were selected based on certain emotional competencies. They performed significantly better than salespeople who were chosen based on the company’s old selection procedure.

Some people have read the classic books on EI and think the concept is great, but still wonder what it really means in practice for them. A trainer may think, this is great stuff, but how am I supposed to teach it. The Emotional Intelligence course presented here aims to satisfy both sets of needs.

The best way to learn Emotional Intelligence is through group interactions and in a controlled environment such as a training course. This course is designed to cover critical competencies within EI and train the delegates to become much more skilled in EI. Questionnaires, individual exercises, group practicals and home exercises are provided to make sure the delegates get an all around training and can immediately benefit from the skills.

You, your staff and your team mates can hugely benefit from the information, methods and skills provided in this course. The EI course can pay huge dividends later on especially in situations where your team is under stress due to deadlines, demanding clients or intense and unproductive meetings. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations.

If you are a trainer, the content is all you need to run a one-day course on EI. Comprehensive workbook and trainer notes allow you to fully understand the course and quickly prepare yourself for delivery. Course guidelines and reading references provide further guidance for the interested trainer who wants to master the subject before running the course. The EI training course material is fully editable and you can easily customise the course to suite your own training needs and time available.

In this highly practical course delegates will learn:

Introduction to EI

• What is EI?
• What constitutes the EI framework?
• What are EI competencies?

Self-Awareness

• What is emotion?
• Why are we emotional?
• How does “Emotional Hijacking” take place?
• How does the brain process emotions?
• How does the brain perceive the world?

Self-Management

• How to take advantage of the power of optimism
• How to manage your anger effectively
• How to control your worry

Self-Motivation

• How to motivate yourself
• How to avoid apathy
• How to be creative

Empathy

• How to have empathic communication with others
• What is the physiology of empathic communication?

Social Awareness

• How to have effective group interactions
• How to listen positively
• What are the “Negative Listening Types”?
• How to raise your social awareness through listening

Relationship Management

• What are the “Six Human Needs”?
• How to recognise others’ needs and desires
• How to categorise people based on their needs to make useful conclusions on follow up actions