Training Materials
Communication Skills
Course Packed With Easy To Use Techniques For Effective Communication
Fully Customisable Training Course Material
Description
"You can make more friends in two month by becoming interested in other people than you can in two years by trying to get other people interested in you."
Dale Carnegie
As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practice.
The Communication Skills Training Materials offered by Skills Converged focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more. To master communication skills, extensive interactive and hands-on exercises are provided during the training course which encourage learning and increase the delegates' confidence.
Communication skills can be learned systematically and mastered through persistent practice.
Includes Interactive Exercises and Trainer Guides
How NOT to Communicate!
This course has been designed to accommodate two types of delegates with different communication needs; one group are co-workers who already know each other and want to improve their intercommunication skills and the other group are those delegates who don’t know each other or have not worked in the same team before. This group could include anyone from newly employed floor worker to managers, executives and team leaders. The course contains various optional content that you can use to tailor the course based on your delegates' needs.
In this highly practical course delegates will learn:
Communications Styles
- What is an ideal communication?
- What are different styles of communication?
- What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?
Interacting with People
- What does it mean to be assertive and how can you achieve it?
- How to provide feedback to others so they take your word seriously
- How can you avoid appearing aggressive?
- How to use systematic methods to evaluate what you know about yourself and what you know about others
- How to learn which areas you need to work on to improve yourself based on other people’s impression of you
Questioning Techniques
- How to ask the right questions at the right time
- How to get what you want and stay friends
- How to address uncomfortable issues and prepare others to open up to you
- What are the differences between open and closed questions and how can you take advantage of each?
- How to seamlessly guide a conversation towards the direction of your choice
Misunderstanding
- What causes misunderstanding?
- How can you minimise misunderstanding?
- How can stereotyping affect your communication?
- How to use active listening to gain rapport and commitment
- When should you use first person sentences when communicating with others and when should you use second person?
Empathy & Emotional Intelligence
- What is the effect of empathy on communication?
- How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication
Telephone Skills
- How to handle phone conversations
- How to put people on hold
- How to transfer a phone call to someone else
- How to end a phone call
Body Language
- How can you read people through their body language and understand their motives better?
- What gestures should you be aware of?
- What are the differences between open and closed body gestures and how do they impact your communication with others?
- How to spot lies
- How to control your voice to get maximum effect
View sample communication exercise included in this course: Open versus Closed Questions. This exercise is really powerful in getting the message across about questioning techniques while at the same time it is quite entertaining.
What Is Included
Everything you need to run the course:
- Slides
- Workbook
- Exercises
- Handouts
- Trainer Notes
- Specific Course Guidelines
- Agenda
- Guidelines on Training Methodology
- Course Outline
- Recommended Readings
- Feedback Forms
- Certificate of Achievement
By the end of this course delegates will be able to:
Courseware Features
Buy & Download Training Materials
- Choose your training materials
- Add to shopping cart
- Get multiple courses to get discounts and create tailored training
- Pay using all major debit / credit cards, PayPal, Apple Pay and Google Pay.
- After payment processing, you are redirected to a download page
- You will also receive emails with download links
- Unzip the package and access all the training resources in MS Office format
You can customise, edit and modify the content as you desire
Unlimited workbook reprinting rights
The downloadable training package contains all you need to deliver a course
Designed based on the latest research in educational psychology, cognitive psychology, social sciences and business practices
Designed in line with the principles of accelerated learning
Designed to include many examples, case studies and exercises to improve learning and retention
Order online and download immediately after purchase
Receive editable source files in MS Office 365 (Word DOC/DOCX and Power Point PPT/PPTX) and previous Office versions 2003, 2007, 2010, 2013 & 2016
Get Discounts When Buying Several Training Materials
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Increase Impact of Exercises
Frequently Asked Questions
Sample Courses & Training Resources
About the Design Philosophy of Communication Skills Course
100+ Countries
Used by Trainers Worldwide
Our mission is to help you deliver memorable courses with long lasting results, while taking the least amount of effort and time to run.
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Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. Courses are designed with attention to detail both on content and style so that you can deliver unique state-of-the-art courses to your clients and get maximum results.
