Acting and Improvisation Exercises
Practicing improvisation exercises can greatly help with communication skills and help reduce fear of being on stage. In a controlled environment of a class, you can easily get delegates to practic...
Active Listening Skills Roleplay
This is a highly educational and entertaining exercise on asking open questions. Open questions lead to more information while closed questions lead to a yes/no answer. Open questions are usually m...
Active Listening Exercise: As Mark Just Said
Most people are not good listeners. This is even more pronounced when people get excited about sharing their own views or thoughts and like to express them and share them with others quickly. The p...
This is an interactive exercise which is ideal for groups of delegates who don’t know each other and have never met before. It demonstrates our attention to details or lack of it and shows how much...
Problem Solving Exercise: Word Change
This activity encourages solution generation by looking at the problem from a different prospective. By changing the way we describe a problem we can come up with ideas to fix it. This exercise wor...
Team Building Exercise: Word Tangle
This fun and creative exercise allows participants to work within a team and brainstorm different ideas to come up with the right answer.
Communication Skills: Recall Interruption
Psychologists have suggested a direct link between the way you recall an event and the way you are questioned about it. The structure of the questions and the wordings are critical. Numerous studie...
This is an exercise in describing objects so that delegates can improve their communication skills. It’s all too easy to use jargon and assume that everyone knows what you mean. However, you may ne...
Customer Service Exercise: Memory Game
The purpose of this activity is to illustrate the importance of visual observation when dealing with customers. This game also shows the importance of team work in gathering more information when n...
