This is an exercise in describing objects so that delegates can improve their communication skills. It’s all too easy to use jargon and assume that everyone knows what you mean. However, you may ne...
Communication Skills Exercise: Repeat After Me
This effective exercise helps the delegates to understand how critical it is to listen before they talk in conversations. Most people simply talk from their own point of view and pay little attenti...
Customer Service Exercise: Memory Game
The purpose of this activity is to illustrate the importance of visual observation when dealing with customers. This game also shows the importance of team work in gathering more information when n...
Communication Exercise: Watch Your Language!
This is an easy and effective exercise which helps delegates to recognise how often they use quirks, slangs or incorrect sentences in their everyday communications.
Building Rapport: Pep Talk Made Easy
Some people feel uncomfortable when they are in the presence of a group and confronted with silence. They just don’t know how to fill the gap. Others might want to get straight to the point with no...
Communication Exercise: Communication Barriers
Avoiding communication barriers is a necessity in today’s business world. Not only it is critical to identify if these barriers exist, but also how to remove them or reduce their effect. This activ...
Communication Exercise: Chinese Whisper
This exercise highlights the importance of confirming the information we receive from either our colleagues or clients. This activity is designed for groups of at least 8 delegates or more.
Open Versus Closed Questions Exercise
Asking the right types of questions to get the right kinds of answers is a critical skill everyone must master. This is not always easy since you need to balance between wanting to get more specifi...
Customer Service Training: Judging People
This training exercise helps delegates on two levels, it demonstrates the importance of creating a good first impression and also how judging people based on the first impression is often inaccurate.
Communication Exercise: But No But
The aim of this activity is to raise awareness to the importance of constructive feedback. This exercise also shows how small changes in the use of words can make a big difference on how our sugges...
Problem Solving Exercise: Help Me Help You
This exercise helps delegates to become more creative when faced with work related issues. This activity also encourages seeking help from colleagues when dealing with difficult situations and demo...
Team Building Activities for Kids
This is a series of ice breakers, energizers, team building games and activities that are particularly useful for younger participants.
This exercise can be used as an icebreaker or energiser. This activity helps delegates to learn more about their co-workers.
Communication Skills Exercise: Coaching
The aim of this exercise is to increase individual’s confidence in their own capabilities and talents. Participants are encouraged to share their knowledge and experience with others in a construct...
Communication in the Workplace
Communication is the exchange of information, ideas and feelings with other people through a medium. In this article we focus on conversation as the most common form of communication in the workpla...
Persuasion Exercise: Please Join Us!
This exercise focuses on the importance of verbal and non verbal persuasion techniques in achieving goals. By engaging delegates in this activity, participants are encouraged to use different metho...
The aim of this activity is to increase a person’s awareness of how they see themselves. The idea is to explain the effect of one’s self perception on their confidence level and how they are percei...
Assertiveness Exercise: Chair Hopping
This exercise shows the importance of different communication styles. In particular, it shows the effect of assertive request in obtaining a desirable outcome.
